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General Information
4 questions
What is Hardex Tech Solutions?
Hardex Tech Solutions is a UK-based global IT procurement and distribution company. We supply verified hardware, software, and enterprise technology solutions to corporates, system integrators, and institutions worldwide combining real-time stock visibility, multi-OEM access, and compliance-ready documentation under one platform. We proudly serve clients globally through regional hubs in the UK, UAE, USA, and EU.
Who does Hardex serve?
We serve individual professionals, system integrators, and enterprise organizations in every major region of the world including the UK, EU, Middle East, North America, and Asia-Pacific. Our clients range from corporates and managed service providers (MSPs) to government entities, educational institutions, and multinational enterprises.
What types of products does Hardex supply?
We provide end-to-end procurement for: IT Hardware Servers, storage, networking, components, and peripherals. Software Licensing Microsoft, VMware, Adobe, SAP, Workday, Zoho, and 60+ verified vendors. Integrated Solutions Tailored sourcing, renewals, and managed procurement services for global clients.
Where is Hardex located?
Our headquarters are in London, United Kingdom, with global warehouses and operational teams in the UK, UAE, USA, and EU enabling us to fulfill orders efficiently and support clients across 100+ countries.
Procurement & Ordering
4 questions
How can I request a quote or place an order?
You can use our Request a Quote or Upload BOM forms on any page, or email your requirements directly to sales@hardextechsolutions.com. All requests are processed and quoted within 8 hours, with global stock verification before confirmation.
Does Hardex provide real-time stock information?
Yes. Our procurement system maintains real-time stock visibility across 50,000+ verified parts and licenses. Every quotation includes live availability and compatible alternatives for global delivery.
What information should I include in my request?
Include: Part numbers or BOM list, required quantity, target delivery region, preferred OEMs or product types, and delivery timeline or project urgency. This ensures accurate and globally optimized quotations.
How long does it take to receive a quotation?
Typically within 8 hours during business days. For multi-region or high-volume projects, you’ll receive an interim confirmation and estimated completion time. All quotations reflect global stock positions and region-specific logistics.
Delivery & Logistics
3 questions
Does Hardex deliver globally?
Yes we serve clients worldwide. With warehouses and logistics partners in the UK, UAE, USA, and EU, we deliver across Europe, the Middle East, Africa, Asia, and the Americas ensuring fast and compliant cross-border fulfillment.
What are your delivery timelines?
Timelines vary by region and product type: UK & EU: 1–3 working days (in-stock items), UAE & Middle East: 3–5 working days, North America: 3–7 working days, Asia-Pacific: 5–10 working days. All shipments are tracked, insured, and documented under OEM and trade compliance.
What happens if an item is unavailable in my region?
Our real-time inventory system automatically locates the item in another warehouse or recommends verified equivalent options. We confirm all substitutions or alternate sourcing routes before dispatch.
Warranty, Returns & Support
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What warranty does Hardex offer?
New products: 1-Year Standard Warranty. Refurbished products: 3-Month Warranty. OEM extended warranties are available and specified in your quotation. All warranties apply globally, in accordance with OEM policies.
How do I request a return or RMA?
Email rma@hardextechsolutions.com with your invoice number and reason for return. All RMAs follow OEM and international trade compliance standards. RMA verification is typically completed within 5–7 business days of receipt.
What post-purchase support is provided?
We provide: Warranty validation and claim assistance, renewal management for software licenses, global technical documentation and audit records, and dedicated account management for enterprise clients.
Software Licensing
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Are your software licenses official?
Yes. All licenses are sourced directly from global OEMs and verified distributors, including Microsoft, Adobe, SAP, Workday, and others. We provide region-specific activation, VAT-compliant invoicing, and full audit traceability across all countries served.
What software license models are available?
We support major enterprise frameworks: CSP (Cloud Solution Provider), EA (Enterprise Agreement), Open Value Subscription, and Cloud Partner Licensing (VAR). All options are available with global activation support.
Can Hardex manage renewals and migrations globally?
Yes we handle cross-region renewals, migrations, and vendor transfers for all major OEMs. Our team ensures continuous coverage and compliance, no matter where your operations are based.
Compliance, Taxation & Payment
4 questions
Is Hardex VAT registered?
Yes. We’re HMRC VAT-registered in the UK, with region-specific tax handling for exports and global deliveries. VAT exemption and zero-rated exports are applied where applicable.
What compliance standards does Hardex follow?
We comply with international standards including: ISO 9001:2015 Quality Management, CE & RoHS Product Conformity, GDPR & Data Protection Act 2018, PCI DSS & SSL Secure, and D-U-N-S Verified Business.
What are Hardex's accepted payment methods?
We currently accept bank transfers (wire payments) only. Payment details including account information and remittance instructions are shared securely on official quotations and invoices issued by Hardex Tech Solutions Ltd. All payments must be made to the verified account name “Hardex Tech Solutions Ltd.” Note: We do not accept card payments, cheques, or third-party payment links to ensure transaction security and traceability. If you ever receive suspicious payment details, please contact sales@hardextechsolutions.com before transferring funds.
Are your transactions auditable worldwide?
Yes. Every shipment and license is accompanied by OEM validation, serial tracking, and region-specific documentation ensuring audit-ready records across all jurisdictions.
Customer Service
3 questions
How can I contact Hardex?
Sales:
Support:
Head Office:
- United Kingdom
Warehouses:
- UK · UAE · USA · EU
Business Hours:
- Monday–Friday / 6 AM – 6 PM PST
We serve globally every region, every time zone.
Do you assign account managers to clients?
Yes. All enterprise clients and preferred partners receive dedicated account managers for global support, procurement coordination, and renewal management.
Can Hardex handle urgent or same-day requests?
Yes. For in-stock items visible through real-time inventory, we can quote, validate, and dispatch within the same day from the nearest warehouse.
